FAQ's

Below you will find answers to some frequently asked questions which we get asked here at UFP.

• Which parcel carrier company do you use? - Citylink
• Can I collect my order from you? - Yes, between 9am - 2pm
• How can I obtain a copy Invoice? - Ring Accounts on 01274 651850
• I have forgotten my webshop log- in? - Ring sales on 01274 651800 or use the forgotten password link
• I need to change my invoice address details? - Ring Accounts on 01274 651850
• Only part of my order has arrived? - E-Mail: customer-care@ufpuk.com
• Why have I received another invoice for my replacement?
  - We have to send another invoice and the original invoice will be credited once we receive the product back.
• Expiry dates on return numbers (RMA)? - 30 days from date of issue
• Unable to locate product on website? - Contact Sales on 01274 651800