UFP - Unique for Print

Below you will find answers to some frequently asked questions.

Q1: Which parcel carrier company do you use?

A1: We use Citylink for all our deliveries although we do use our own vans for local same-day deliveries.

Q2: Can I collect my order from you in person?

A2: Yes you can collect your order in person between 9am - 2pm Monday - Friday.

Q3: What is your order cut-off time for next day deliveries?

A3: All orders placed before 17:15 will be shipped for next day delivery.

Q4: Do you have a minimum order value for free deliveries?

A4: You are entitled to free delivery for all standard UK orders over £150.

Q5: Only part of my order has arrived - what should I do?

A5: Simply inform our Customer Care Department on 01274 651870 or email customer-care@ufpuk.com

Q7: Unable to locate product on website?

A7: Simply call our Sales department on 01274 651800

Q8: How can I obtain a copy Invoice?

A8: Simply call our Accounts department on 01274 651850

Q9: I need to change my invoice address details?

A9: Simply call our Accounts department on 01274 651850

Q10: Why have I received another invoice for my replacement?

A10: When we send out replacement goods, we also issue a new invoice. The original invoice will be credited once we receive the returned goods.

Q11: Do your returns numbers (RMA) have an expiry date?

A11: Our RMA are only valid 30 days from date of issue.