UFP - Unique for PrintUFP - Unique for Print

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Authorisation

We are unable to accept the return of goods without prior consent and all returns will only be accepted with a valid UFP returns authorisation number (RMA). Unauthorised goods will be refused. Refused goods must be collected within 30 days otherwise they will be disposed of.

Goods ordered in error

It is acknowledged that goods are incorrectly ordered from time to time. At the discretion of UFP these may be returned within 30 days of the date of the invoice providing goods are in a wholly saleable condition relative to product integrity, shelf life and packaging. These may be returned at the cost of the customer with suitable paperwork and details to enable a prompt processing of your credit note.

Faulty Returns

Goods claimed to be faulty will be tested by UFP and may require prior authorisation from the manufacturer before credit can be agreed. In such situations returns must be accompanied by a faulty evaluation form and print sample. Faulty goods in general and those compliant with the above are collected free of charge.


Faulty goods will only be accepted for return within 90 days of date of the seller's sales invoice.


The UFP UK 3 month faulty goods guarantee does not apply to certain products where, for improved customer service certain manufacturers’ provide customer help lines. On helpline brands do not return the product to UFP UK as the manufacturer has agreed to be responsible for the exchange and replacement of any faulty goods.


Please contact UFP’s customer Support Department on 01274 651870 to obtain the helpline telephone number

Damaged goods

All deliveries received in a damaged condition should be signed for as damaged to enable a claim to be processed. Such claims must be logged with UFP Customer Care Department within 3 working days to be valid. Credit, where appropriate, will be issued upon receipt and evaluation, normally within three working days.

Short Shipment/Picking Error

For a claim to be valid it must be logged with UFP Customer Care Department within 3 working days. Replacement goods will be dispatched same day as notification.

Waste Commercial Electrical Products

Purchasers of electrical and electronic equipment for use in the course of business (the product) shall maintain suitable systems to ensure and be responsible for the cost of collection, treatment, recovery and environmentally sound disposal of the product and any product the product is intended to replace in accordance with the WEEE regulations 2006.


By purchasing the product, any such purchaser agrees to these conditions and agrees to indemnify UFP UK against liability that may incur as a result of a breach of this Policy.

Collections

Our Carriers should effect all collections within 48 hrs unless otherwise advised.

Expiry Date

All UFP returns authorisation numbers (RMA) carry a 14 day expiry date. The RMA is void after this date.


Credits will not be issued against the RMA once void and receipt of these goods will be refused.


All returns must be suitably packaged; damaged or defaced original packaging cannot be credited.


The UFP UK 3 month faulty goods guarantee does not apply to certain products where, for improved customer service certain manufacturers' provide customer help lines. On helpline brands do not return the product to UFP UK as the manufacturer has agreed to be responsible for the exchange of any faulty goods and will be able to assist you when you contact the appropriate manufacturer's customer helpline Number which is available on the UFP UK Website.


Products Not acceptable through the UFP UK return Policy

UFP UK will not accept the return of items from the following categories.


  • Products with damaged packaging that are not faulty
  • Out Of Date Products ( This includes Faulty Out Of Date also)
  • Non contracted Lines
  • Lines not supplied by UFP UK
  • Carrier Damage if Proof Of Delivery is not endorsed “Damaged”
  • Vendor Damaged ( without prior notification and photographic evidence if needed of Damage )
  • Warehouse Damage
  • Any Other
  • Overstock
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