UFP - Unique for PrintUFP - Unique for Print

Speak to our team: 01274 651800 Register Shop online Speak to our team: 01274 651800

We are here to listen
we are here to help

Below you will find answers to some frequently asked questions.

Q1: Which parcel carrier company do you use?
A1: We use Citylink for all our deliveries although we do use our own vans for local same-day deliveries.
Q2: Can I collect my order from you in person?
A2: Yes you can collect your order in person between 9am - 2pm Monday - Friday.
Q3: What is your order cut-off time for next day deliveries?
A3: All orders placed before 17:15 will be shipped for next day delivery.
Q4: Do you have a minimum order value for free deliveries?
A4: You are entitled to free delivery for all standard UK orders over £150.
Q5: Only part of my order has arrived - what should I do?
A5: Simply inform our Customer Care Department on 01274 651870 or email customer-care@ufpuk.com
Q7: Unable to locate product on website?
A7: Simply call our Sales department on 01274 651800
Q8: How can I obtain a copy Invoice?
A8: Simply call our Accounts department on 01274 651850
Q9: I need to change my invoice address details?
A9: Simply call our Accounts department on 01274 651850
Q10: Why have I received another invoice for my replacement?
A10: When we send out replacement goods, we also issue a new invoice. The original invoice will be credited once we receive the returned goods.
Q11: Do your returns numbers (RMA) have an expiry date?
A11: Our RMA are only valid 30 days from date of issue.
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